Help centre
Questions? We've got squishy answers.
Gifting, orders and all things squishy. Tap a question to open it up.
Gifting FAQ
Yes! At checkout, just enter your friend's name and address as the shipping address and the parcel heads straight to them. You'll still get the order emails, so you can keep an eye on it.
Go with their favourite animal or colour, and you can't go wrong. Lots of our squishies come in more than one size or colour, and you'll see every option on the product page. Not sure? Browse the whole squad and pick the one that made you smile first.
Drop us a message on our contact page before you order and tell us what you have in mind. We'll let you know what we can do.
Delivery times and costs are on our Shipping page, and you'll see the options at checkout before you pay. Ordering for a big day? Give yourself a little extra time, just in case.
Our refund policy explains how returns and refunds work. If anything is unclear, get in touch and we'll help.
Orders & shipping
Everything about delivery lives on our Shipping page. You'll also see the shipping options and their prices at checkout before you pay anything.
Keep an eye on your inbox for your order emails. If you have an account, sign in to see your orders and their status any time.
Our refund policy has all the details on returns and refunds.
You'll see every payment option we accept at checkout. Payment is handled securely.
Message us as soon as possible on our contact page with your order details and we'll see how we can help.
About the squishies
It depends on the squishy. Each product page shows the sizes and colours you can choose from, and the price updates as you pick.
Check the product description for details on each squishy. If you have a question about a specific one, ask us before you buy.
Look for care info in the product description. Can't find it? Send us a note and we'll point you in the right direction.
Sold-out squishies are marked in the shop. Ask us on the contact page and we'll tell you what we know.